Outlook 2010 SMTP port 465 and 587 do not work
A client was using Outlook 2010 on Windows 7 (I know, support ends Jan 14, 2020) and could not setup email SMTP settings with port 465 (SSL) or 587 (TLS). The error was “none of the authentication methods supported by this client are supported by your server” The clients email was hosted with cPanel. It is recommended not to adjust…
How to remove a printer via Powershell in Windows
1. Click on the Start button and type powershell. Right click on powershell and click run as administrator. 2. Type Remove-Printer -Name “PrinterName” 3. If you need to view a list of printers type Get-Printer | Format-List Name This Powershell command is extremely helpful in situations where you can’t delete the printer via normal methods. Extra Info: I have written…
Outlook on Office 365 Need password login prompt disappears
Today I had an issue with a user using Outlook on Office 365 where Outlook says “Need password” on the bottom right hand corner however when you click it the login prompt does not appear. I tried closing Outlook and re-opening to find the username/password box flashes and disappears quickly. Solution 1: Open Start button -> Settings -> Accounts ->…
Internet Explorer 11 won’t open on Surface 2 and Surface RT
If the internet has suddenly stopped working on your Surface 2 or Surface RT it could be because of a buggy Windows Update. KB4516067 has broken Internet Explorer for some Surface users. After installing this update on a Windows 8.1 RT device, Internet Explorer 11 may not open and you may receive the error, “C:\Program Files\Internet Explorer\iexplore.exe: A certificate was…
Microsoft Store – Check your connection
On some Windows notebooks at work I discovered the Microsoft Store was not working. It was showing this error: Check your connection Solution: Make sure TLS 1.2 is turned on. Click on Start -> Type internet options Click on the Advanced Tab. Scroll down to the bottom and tick Use TLS 1.2 Did this help you? Please leave a comment…
Converting Veeam B&R Paid License to Free
My Veeam Backup & Replication license is soon to expire. I want to change from the paid version to the free version (Veeam Backup & Replication Community Edition). Veeam B&R CE can protect up to 10 VMs for free. I uninstalled Backup & Replication and installed the latest version. The license has not changed. How do I remove the old…
Best Apps to use for IT Technicians
As an IT Professional, there are a select number of apps that will help you on the job. 1. NordVPN (IOS, Android, Win, MacOS, Other) A very secure VPN App. Number of servers: 5155+ Server locations: 62 Max simultaneous connections: 6 Plans: 36 months $2.99/mth (SAVE 75%) | 12 months $6.99/mth | 1 month $11.95 /mth Pros Military-grade AES-256 encryption…
A required device isn’t connected or can’t be accessed – July 2019 Update
Back in March 2019 I had an issue with a required device isn’t connected or can’t be accessed while using MDT/WDS. This was due to a bug in the March cumulative update. The solution was to disable TFTP Variable Window Extension inside the WDS properties. This issue was fixed with the June cumulative update KB4503285 (Server 2012), KB4503276 (Server 2012…
Bluetooth stopped working in Windows 10?
Has Bluetooth stopped working for you in Windows 10 since June 11th 2019 ? Microsoft has released a security update which addresses a security vulnerability by intentionally preventing connections from Windows to unsecure Bluetooth devices. Read the Microsoft KB article discussing the Bluetooth issues. The update was released on June 11th 2019. This is a paste from their KB article:…
YourPhone or YourPhone.exe what is it?
I was randomly looking through the Windows Task Manager and found “Your Phone”. What is it? Is it spyware or a virus? It’s a Microsoft UWP App that is built into Windows 10. It allows you to transfer texts, calls, emails and pictures from your phone into Windows. Type in “your phone” into the start button to find it. How…
Notebook battery troubleshooting
A great little program for troubleshooting notebook batteries is already included in Windows. I will describe the steps to save a battery report and help you troubleshoot your notebook battery. Open command prompt cmd. Windows R and type cmd and enter OR right click on the start button and go to run and type cmd. Type powercfg /batteryreport The file…
Office 365 Your Cached Credentials have expired
When opening Office 365 Word documents it is showing this message: Office 365 Sign-In Required We can’t save, or check for, changes because your cached credentials have expired. Please sign-in again. I tried to sign in however it says “Sorry, another account from your organization is already signed in on this computer” Solution 1: In Word go to File ->…
