kb2967012 – A Windows 8.1-based or Windows Server 2012 R2-based computer does not restart after update rollup 2919355 is installed

Here is more info re server 2012 R2 stuck in a restart loop after installing Update Rollup 2919355 (April 2014)

As quoted from MS

“After you install Update Rollup 2919355 (April 2014) for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2, or after you install any of these systems from media that includes this update rollup, you cannot restart the computer because the computer experiences a restart loop.

Update Rollup 2919355 may have been installed automatically through Windows Update (WU) or through Windows Server Update Services (WSUS) in your environment.

Computers that start from certain Serial Attached SCSI (SAS) storage controllers are affected by this problem. This includes, but is not limited to, the following controller drivers:

Dell H200 PERC controller
IBM x240 with on-board LSI SAS2004 ROC controller
LSI 2308 on-board controllers
LSI 9211-4i controllers
LSI 9211-8i controllers
LSI SAS 9211
Supermicro X10SL7-F motherboard

If the “Automatically restart” option to set the computer behavior after a failure is disabled, you receive the following Stop error message during startup:


MS has released a HOTFIX – See MS link here

To recover from the “no boot” state when this problem occurs, try one or both of the following workaround methods.

Method 1

Try to restart the computer several times. You may occasionally be able to boot to the desktop by trying the process multiple times.

Method 2

Start the computer from media for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, select the Repair your computer option, click Troubleshoot, and then click Command Prompt.

Note For this workaround, the media that you use should not include Update Rollup 2919355.
At a command prompt, run the following command:

Bcdedit /store /set {default} truncatememory 4294967296
Note The path of the BCD file is :\BOOT\BCD, in which the driver letter is the system partition. This command adds an entry to the BCD file under Windows Boot Loader that is named truncatememory. The new entry will have a value format of 0x100000000. For example, run the following command:

Bcdedit /store C:\BOOT\BCD /set {default} truncatememory 4294967296

Restart the computer. The computer should now boot to the desktop.

Note If you were installing Update Rollup 2919355 when this problem occurred, the computer will continue to complete the installation of the update. After you successfully start Windows, uninstall Update Rollup 2919355.
To remove the truncatememory boot option, run the following command at a command prompt:

Bcdedit /deletevalue truncatememory
Start the computer normally.

kb2961042 – Printer server goes offline when you wake up the computer at another network location

Microsoft has released a fix for Win RT 8.1, Win 8.1 and Win Server 2012 R2 to fix printers from going offline.

As quoted from the MS website:

“Consider the following scenario:

•You have a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
•You connect to a printer server that is shared on a Windows Server.
•You put the computer into a sleep mode and move it to another network location.
•You wake up the computer and try to print by using the shared printer.
In the scenario, the printer server goes offline in the client spooler even though it is actually reachable. “

21 issues with KB2919355

KB2919355 – Windows RT 8.1, Win 8.1 and Server 2012 R2 Update April 2014

There are 21 issues being tracked with this MS update.

As quoted from the MS website

“Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update is a cumulative update that includes all previous released security updates and nonsecurity updates. In addition to previous updates, it includes improvements such as improved Internet Explorer 11 compatibility for enterprise applications, usability improvements, extended mobile device management and improved hardware support.

Important All future security and nonsecurity updates for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 require this update to be installed. We recommend that you install this update on your Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based computer in order to receive continued future updates.”

What concerns me is this update has caused BSOD INACCESSIBLE_BOOT_DEVICE issues on servers with LSI based raid cards like DELL servers and others. More info regarding this here

KB2919355 issues listed here

Missing CD/DVD Drive in Windows 8

I recently discovered a problem since installing Windows 8, my CD/DVD drive was missing.


Method 1:
a) Right click on the Left Bottom Corner (Start Menu).
b) Run Command Prompt as an Administrator.
c) Type cmd in Windows 8 Metro UI and press cltr+shift+enter.
d) Type following and press enter
reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
e) Reboot the system.
f) Verify if the problem has been resolved.

Method 2:
a) Press “Windows Key + R”, type Control Panel.
b) Then type “Troubleshooter” in the Search box and hit enter.
c) Select “Hardware and Sound” from the Troubleshooter Window.
d) Select “Hardware and Devices”.

Method 3:

Note: Download the drivers from the Manufacturer’s website and install it.
a) Press Windows Key + R, type devmgmt.msc.
b) Expand the CD/DVD ROM drivers, click on the drivers.
c) Click on properties, click on uninstall tab.
d) Click OK.
e) Right-click on the driver executable/installer file.
f) Click on Properties and select the Compatibility tab.
g) Click the checkbox before Run this program in Compatibility mode for option and select Windows 7.
h) In the list-down box; then try installing the device driver via Run as administrator.

Unable to delete emails on iPhone/iPad and imap setting


You have setup imap email on your iPhone/iPad and cannot delete emails. You see the error “Unable to move message – The message could not be moved to the mailbox Trash”.


– Go into settings -> Mail, contacts, calendar
– Go into your email account
– Scroll down to the bottom and click advanced
– Tap on IMAP Path Prefix
– Enter INBOX in capitals.
– Click on accounts on the top left and also click done and then done again. (If this step is not done it will not work)

Did this help you? I had a client the other day which this fixed her issue.