Apple,  TSF Knowledge Base

Unable to delete emails on iPhone/iPad and imap setting


You have setup imap email on your iPhone/iPad and cannot delete emails.

You see the error “Unable to move message – The message could not be moved to the mailbox Trash”.


– Go into settings -> Mail, contacts, calendar
– Go into your email account
– Scroll down to the bottom and click advanced
– Tap on IMAP Path Prefix
– Enter INBOX in capitals.
– Click on accounts on the top left and also click done and then done again. (If this step is not done it will not work)

Did this help you? I had a client the other day which this fixed her issue.

Did our article help you? Here are some ways you can help us.

Have a look at our IT Tech Tool Kit List, need ideas on what to buy? I have listed my top 30 tools here.

Buy me a coffeeBuy me a coffee

No votes yet.
Please wait...

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.