Apple,  TSF Knowledge Base

Unable to delete emails on iPhone/iPad and imap setting


You have setup imap email on your iPhone/iPad and cannot delete emails.

You see the error “Unable to move message – The message could not be moved to the mailbox Trash”.


– Go into settings -> Mail, contacts, calendar
– Go into your email account
– Scroll down to the bottom and click advanced
– Tap on IMAP Path Prefix
– Enter INBOX in capitals.
– Click on accounts on the top left and also click done and then done again. (If this step is not done it will not work)

Did this help you? I had a client the other day which this fixed her issue.

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