Windows Updates

Microsoft OneNote has stopped working

man holding a help sign with a laptop

Are you using OneNote 2016 and can no longer start it? You will see this error message “Microsoft OneNote has stopped working”

If this suddenly occurred after May 7th 2019 then it was caused by a recent Windows Update.

The update was released on May 7th 2019 and then pulled by Microsoft after discovering it crashed OneNote.
This is the Microsoft KB article about it.

This problem actually occurred for me today (17th May) after updating my PC. It was very frustrating at the time however finding the reason behind the error saved me a lot of time. I was close to reimaging my PC 🙂

This is a paste from their KB article:

“This update is no longer available.

After this update is installed, opening or syncing notebooks in OneNote, or clicking a hyperlink in an Office application (such as Word, PowerPoint, Excel, or Outlook) may cause the application to stop working. If you experience these issues, you can uninstall the update by following the instructions in the “More information” section.”

Solution:

Windows 10

  1. Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.
  2. In the list of updates, locate and select KB4462238, and then select Uninstall.

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